Customer Support Executive

Full-time | Hanoi, Vietnam

1. JOB RESPONSIBILITIES:

• Provide customer support and order assistance via email and social media (English communication). Response templates and training will be provided.

• Handle order-related inquiries, process customer requests, and resolve complaints in accordance with company procedures.

• Receive comprehensive onboarding and training, with opportunities to advance to a Team Leader position based on performance and potential.

  
  

2. REQUIREMENTS:

• Good English reading and writing skills.

• Detail-oriented, adaptable, and logical, with a strong willingness to learn.

• Strong problem-solving and analytical skills.

• Previous experience in e-commerce is preferred.

3. BENEFITS:

• Salary: 9–11 million VND/month + performance bonuses.

• 1-month probation period with 85% of base salary.

• Full social insurance benefits, transportation allowance, and monthly paid leave.

• Company-provided equipment and tools.

• Opportunity to develop expertise in e-commerce, digital marketing, and Facebook Ads.

• Holiday bonuses, company trips, and monthly team-building activities.

• Dynamic and supportive work environment with friendly teammates.

Working hours: Monday to Saturday (alternate Saturdays off), 8:30 AM – 11:45 AM, 1:30 PM – 6:00 PM.

Location: Office at 94 Lang Street, Dong Da, Ha Noi.

Candidates interested in the position are invited to send their CVs to the recruitment team via email: hr@antcommerce.net with the subject:

[FULL NAME]_APPLICATION FOR CUSTOMER SUPPORT EXECUTIVE

Priority will be given to early applicants.