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CUSTOMER SERVICE TEAM LEADER

Full Time

CUSTOMER SERVICE TEAM LEADER

Responsibilities:

  • Communicating with customers through various channels, acknowledging and resolving customer complaints. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.


Requirements:

  • Excellent verbal and written communication skills – both Vietnamese and English

  • Listening, problem-solving, and conflict handling skills, as well as analysis, planning, and managing competing priorities to achieve numerous deliverables and deadlines are all necessary

  • Multitasking ability

  • Have the good temper to handle disputes and emergencies

  • Good interpersonal skills to create a cordial relationship with team members

  • Ability to learn and adapt in a fast-moving environment. Familiarity with e-commerce is a plus.


Benefits:

  • Fixed salary from 10,000,000 to 12,000,000/month 

  • Young environment, friendly and cute colleagues.

  • Social Insurance and other allowances

  • Training for inexperienced employees


Working hours: 8h45 - 11h45 a.m; 13h30-18h00 p.m

Days off: Sundays and 2 Saturdays/ Month

Location: 3rd floor, 94 Lang Street, Nga Tu So Ward, Dong Da District, Hanoi


Please send your CV to our HR department via email: hr@antcommerce.net with the following subject: Name_Apply for Customer Service Team Leader 

Preference will be given to early applicants.

We always put creativity and product quality first.

We always try to create the latest trends in Vietnam E-commerce.

Office:  3rd floor, 94 Lang, Thinh Quang, Dong Da Distric, Ha Noi
+84332103028

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