CUSTOMER SERVICE TEAM LEADER

Full Time

CUSTOMER SERVICE TEAM LEADER

Responsibilities:

  • Communicating with customers through various channels, acknowledging and resolving customer complaints. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.


Requirements:

  • Excellent verbal and written communication skills – both Vietnamese and English

  • Listening, problem-solving, and conflict handling skills, as well as analysis, planning, and managing competing priorities to achieve numerous deliverables and deadlines are all necessary

  • Multitasking ability

  • Have the good temper to handle disputes and emergencies

  • Good interpersonal skills to create a cordial relationship with team members

  • Ability to learn and adapt in a fast-moving environment. Familiarity with e-commerce is a plus.


Benefits:

  • Fixed salary from 10,000,000 to 12,000,000/month 

  • Young environment, friendly and cute colleagues.

  • Social Insurance and other allowances

  • Training for inexperienced employees


Working hours: 8h45 - 11h45 a.m; 13h30-18h00 p.m

Days off: Sundays and 2 Saturdays/ Month

Location: 3rd floor, 94 Lang Street, Nga Tu So Ward, Dong Da District, Hanoi


Please send your CV to our HR department via email: hr@antcommerce.net with the following subject: Name_Apply for Customer Service Team Leader 

Preference will be given to early applicants.