CUSTOMER SERVICE TEAM LEADER

Responsibilities:

• Communicating with customers through various channels, acknowledging and resolving customer complaints. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

Requirements:

• Excellent verbal and written communication skills – both Vietnamese and English

• Listening, problem-solving, and conflict handling skills, as well as analysis, planning, and managing competing priorities to achieve numerous deliverables and deadlines are all necessary

• Multitasking ability

• Have the good temper to handle disputes and emergencies

• Good interpersonal skills to create a cordial relationship with team members

• Ability to learn and adapt in a fast-moving environment. Familiarity with e-commerce is a plus.

Benefits:

• Fixed salary from 10,000,000 to 12,000,000/month 

• Young environment, friendly and cute colleagues.

• Social Insurance and other allowances

• Training for inexperienced employees

Working hours: 8h45 - 11h45 a.m; 13h30-18h00 p.m

Days off: Sundays and 2 Saturdays/ Month

Location: 3rd floor, 94 Lang Street, Nga Tu So Ward, Dong Da District, Hanoi

Please send your CV to our HR department via email: hr@antcommerce.net with the following subject: Name_Apply for Customer Service Team Leader 

Preference will be given to early applicants.